Firms considering a switch back to the cheaper – but less full-featured – SAP standard support plan from the formerly exclusive SAP enterprise support have a new offer from the company to take into account, wrote Chris Kanaracus at PC World.
Kanaracus said that "even as it offers
customers a new choice, SAP is using a carrot-and-stick approach to lure customers onto Enterprise Support. If standard support customers move to Enterprise Support by March 15, their fees would be 18.36 percent this year and then follow the ramp-up path. But if they switch after that date, the price starts at 22 percent."
Other analysts counsel SAP users that third-party options are also viable, Kanaracus wrote, but that SAP standard support or SAP enterprise support were good options for certain types of firms, such as those that depend exclusively on SAP data management products.
One of SAP’s strengths as a business software system is the multitude of skilled third parties that can add flexibility and ease of use to the sometimes-forbidding architecture.
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