This entry was posted by admin on March 8, 2010 at 9:14 pm under SAP Corporate News.

Hoping to allay customer and investor concerns after the shake-ups in the top echelon of SAP’s management ranks, co-CEOs Jim Hagemann Snabe and Bill McDermott released an open letter to SAP customers on Monday.

Snabe and McDermott, in the letter, said that they would increase the pace at which the company innovates new products, while maintaining the basic framework that has served them in the past. At the top of the agenda, however, the two promised a new openness to input from clients and partners, which is thought to be in large part a response to the service fee fiasco that resulted when the company attempted to move to a different model of tech support pricing.

The co-CEOs wrote that "it will be very evident, as we reach out frequently to you and all of our stakeholders – customers, partners, employees and shareholders – to continue SAP’s transformation as a market leader focused on your success."

The two were less forthcoming in their discussion of their respective roles atop the company, merely saying that they would focus on their own areas of expertise.